Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on email@example.com
In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been processed.
Orders once shipped cannot be cancelled.
Due to our high hygiene standards, on behalf of the safety of our customers, and keeping the ongoing Covid-19 pandemic in mind, we do not accept returns at this time. All our products are non-returnable and non-refundable.
You can always contact us for any product or order related questions, at firstname.lastname@example.org
However for any faulty orders, or if you do not receive your product for any reason, please get in touch with our team for a refund. If your request is approved, you’ll be automatically refunded on your original payment method. Please remember it can take upto 5-7 days for your refund to reflect your account/card. We reserve the right to process a refund upto 7 days post validating return confirmation request of the item. The refund will be processed to the original payment method via which the order was placed.
Damages and Issues
Please inspect your order upon receiving it, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue, make it right, and replace your item with a new product. Your request to replace a faulty product has to be raised within three business days of receiving it. Please present receipt copy and email us on email@example.com in regards to any issues with your order.